Experienced IT & ERP Infrastructure Engineer . Having a Bachelors degree in Computer Science


  • Database (SQL Server R2) / System's Backups and Recoveries.
  • Making and Restoring System's / Servers Clones.
  • User Roles in Active Directory Users and Computers
  • Installing and configuring computer/Server hardware operating systems and applications
  • Monitoring and maintaining computer/Server systems and networks
  • Creating, Deleting or updating VLANS in Switch Configurations
  • Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Installing, Monitoring and Managing CCTV Camera’s \ DVR’s.
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users’ accounts and profiles and dealing with password issues
  • ERP (Microsoft Dynamics Ax) Expertise Includes:
    • AX ,SSRS,MR & EP Deployment in IT infrastructure.
    • Microsoft Dynamics AX Client & Server (Installation / Configuration).
    • Data Transmission or Manipulation in MS Dynamics AX (Retail POS+ wholesale Schema).
    • Jobs, Statement Posting, Statement Posting Issues, Maintaining Connection Profiles.
    • Trade agreements in AX (Amongst Customers, Customer Groups, Items, Item Groups)
    • Creation and rectification of Customers,Vendors and GL Accounts,User based Security Roles etc
    • Supply chain Management
    • (Inventory Management & Warehouse Management and Adjustments.
    • Maintaining Profiles for Retail POS to HQ connectivity (Hardware profiles, Posting Profiles, Synch service Profiles ,Asynch etc)
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals and stake holders, e.g., software developers/ Solution Providers
  • Testing and evaluating new technology
Last Resume Update March 10, 2019
Address Dubai, United Arab Emirates
E-mail zaeemshah494@gmail.com
Phone Number +971581581923


Technology Excellence
Senior IT & ERP Infrastructure
Aug 2018 - Jan 2019

• IT Administrator
o Design and build Client’s & In-house IT & AX Infrastructure on physical machines and virtual machines
o OS Installations on PC’s, laptops , Server & Desktop Systems with Raid Configurations
o Virtualization in Hyper-V, Oracle VR Box, VM Ware & ESXI VM’s Backup and Restore)
o Disaster Recoveries & Troubleshoot issues with IT & ERP Infrastructure, FTP Servers , Shared Storage
o Server Systems / SQL Databases Backup and Recoveries , System Clones

• ERP (Microsoft Dynamics AX) Administrator
o Demo VM’s of AX2012 R3 , D365 FO etc
For Production & UAT, Installation & Configuration of:
o AOS Server with Cluster / AX Client
o Enterprise Portal
o Management Reporter
o SSRS Reporting services tools
o A sync Server / Client
o AX Retail POS with Online & Offline DB’s

Selecto Retail
Assistant Manager IT
May 2015 - Aug 2018

• IT System Administration
o Managing LAN’s, WAN’s & System Administration.
o DR (Disaster Recovery)System/Servers/ ERP Database Backups & Recoveries
o Hardware + Software, Cctv’s, IP phones , Attendance Machines Installation and troubleshooting
o OS Installation & Troubleshooting issues related to Laptops, Server Systems, Computers and Printers
o IT Procurement / IT Inventory Maintenance with Vendors Coordination
o Designed and installed New Data Center
• ERP (Microsoft Dynamics AX) Administrator
o AX End To End project Deployment
o Support / Operations OS/AOS & Others Prerequisites Installations.
o Organization Hierarchy, Retail, POS, Trade Agreements, Financials Basics, Jobs Operations, Inventory & Warehouse Management (SCM), Profiles, General Ledger ,User Security Rolesetc.

Ibrahim Fibers Ltd
IT Intern
Oct 2014 - Dec 2014

• Installations of OS, Repair and maintenance and Upgradation of Systems Hardware and Software
• Resolving issues of clients remotely and On Desk.
• Gather info about new patches and updates
• Making and restoring System clones


Government College University Faisalabad
BSCS (Bachelors in Computer Science)
Nov 2010 - Nov 2014

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