1. I am a graduate of Bachelor of Science in Criminology. I graduated in the year 2005. I had job experiences related to Call Center Customer Service, Telemarketer, Techinical Support Specialist, Recruitment Specialist and Car Sales Executive. My first job was an Call Center Agent in one of the prominent BPO/CALL CENTER company in the Philippines.

As a call center representative, I spent 9years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just 4months from the job, I received different awards. I was a top seller for 2 consecutive years.

My experience as a telemarketer at the different largest bank in world (JP Morgan Chase USA, BANK OF AMERICA USA , Capital One Canada) has helped me improved my leadership skills, allowed me to gain organizational skills and provided me with extensive knowledge of how to sell services and goods to potential clients. I have also worked at leading Internet provider Comcast USA and NORTON Antivirus anti- malware software company USA where I handled 100+ interactions customer per day, giving detailed, personalized and achieved an average 95% customer satisfaction rating.

Execellent Customer Service- handled 150+ customer interactions per day.giving detailed, personalized, friendly and polite service to ensure customer relation.
Customer Service Software- Good knowledge of Microsoft Office and Windows-based computer application.
Conflict Resolution
Good written, verbal and presentation skills, particularly the ability to communicate in a multidisciplinary project context.
Good organizational skills and the ability to prioritize and completed delegated tasks appropriately.
Strong ability to work as a member of a diverse, dynamic team.
Passionate and possess initiatives to solve customer issues and able to work as a team. Possess good communication skills
Good attention to detail
Ability to work independently but follow specific detailed instructions

Last Resume Update September 30, 2018
Address Al Muharraq, Bahrain
E-mail q.dyne@yahoo.com
Phone Number 33679703

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