Improving patient satisfaction, customer service and the customer experience, and, of course, HCAHPS scores: Here are seven bullet points I find myself emphasizing frequently (as a consultant and professional keynote speaker) in hospital and other healthcare environments.
1. Strive to deliver service on the schedule of your patient, not just a schedule that happens to be convenient for your institution.
|Last Resume Update||October 2, 2018|
|Address||Dubai, United Arab Emirates|