TAIBA TALAL ALADAWI
Mobile: 00968 93080844. Nationality: Omani. Muscat, Oman
E-mail: taiba.aladawi@gmail.com
Personal profile
I am a highly experienced Customer Service professional. Who comfortably interact with all levels of the public and organizations. I am able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service as well as making decisions independently and quickly with minimal escalations.
Key skills
My skills over verbal and written communication improved to an effective level. As an imminent result, my confidence against individuals and larger groups was boosted.
Working confidently within a group, contributing my own ideas effectively, taking more than just my share of the responsibility, being assertive, rather than passive or aggressive, accepting and learning from constructive criticism and giving positive, constructive feedback to others.
Education
2010-2011
High School Certificate diploma Mabellah
Training
2012
English course and Microsoft office application
Work experience
2017-2018
Oman AIR Airline Customer Service Agent
Commonly work at airline ticket counters and boarding gates as well as dealing with all passengers’ enquiries.
2015- 2016
National life &General Insurance Company SAOC
Worked as an insurer through Oman Arab Bank. Help policyholders manage risk efficiently through providing insurance products, and paying the claims covered by their insurance policies.
2014- 2015
Qatar Airways Airline Reservation Center
Handle incoming or outgoing customer calls, flightsbooking inquiries, customer complaints or support issues.
2011- 2012
Friende Mobile
Selling and marketing “friende” SIM card’s and modems.
Hobbies and Interests
Sports – Gym, Reading
| Last Resume Update | September 6, 2018 |
| Address | Seeb, Oman |
| Taiba.aladawi@gmail.com | |
| Phone Number | 93080844 |