Nasr Al Abbas
Manama
nasralabbas@live.com - 36189289

WORK EXPERIENCE

Implementation Project Manager
Hewlett Packard Enterprise - Manama -
December 2009 to June 2016

Responsibilities:
Function as primary Client Services contact for assigned projects, develop a productive relationship with clients to ensure successful implementation.
• Assist clients in utilizing new IT products and services.
• Focus on excellent customer service, client needs and goals to ensure quality customer service.
• Interact with various departments for enhancing internal processes and productive
environment.
• Collaborate with various support teams to control potential risk and identification of issues
related to organizational products and services.
• Collaborate with the client project team in order to maintain a continuous knowledge of project
status and smooth service delivery.
• Ensure customer site readiness & prerequisites for new IT implementation.
• Assign project to partners and provide assistance & guidance.
• Monitor HPE Partner’s delivery progress
Accomplishments:
• Efficient implementation of 600+ installation deployments.
Customer Services Engineer

National Computer Services - Manama -
November 2005 to November 2009

Responsibilities:
Member of the project implementation team involved in setting up, support and repair of HP
servers, racks, backup tape drive.
• Maintaining seamless enterprise system infrastructure operations.
• Enhanced client satisfaction by effectively resolving issues and quality service delivery.
• Evaluating issues for effective technical support.
• Collaboration with the internal teams in resolving critical technical issues with potential
business impact.
• Report current status to the senior leadership team and other stakeholders to enable effective
decision making.
Accomplishments:
• Enhancing client satisfaction by effectively resolving issues and restore service operation.

Customer Support Engineer
Computer World - Manama -
September 2000 to November 2005

Responsibilities:
Support to end-user clients & individual customers on hardware and software. Support for banking
applications like Swift, Urbis, MR 2000 as well as technical support for Acer, HP- Compaq PCs &
Accessories.
• Comprehensive OS, applications, hardware configuration & support.

EDUCATION

Associate Diploma in Electronic Engineering
University of Bahrain - Isa Town
1992 to 1995
Certificate in Electrical Technology
University of Bahrain - Isa Town
1990 to 1992

SKILLS
Microsoft Office, Resource management, Team Player, Project
Coordination.

LINKS
https://drive.google.com/drive/folders/0B1a2qZ4SkU-nRjE1VHFwRkdMNm8?usp=sharing
https://www.linkedin.com/in/nasr-al-abbas-0a051566/

CERTIFICATIONS/LICENSES
ITIL Foundation v3
Microsoft Certified Professional
Project Management Professional PMP