Nasr Al Abbas
Manama - 36189289


Implementation Project Manager
Hewlett Packard Enterprise - Manama -
December 2009 to June 2016

Function as primary Client Services contact for assigned projects, develop a productive relationship with clients to ensure successful implementation.
• Assist clients in utilizing new IT products and services.
• Focus on excellent customer service, client needs and goals to ensure quality customer service.
• Interact with various departments for enhancing internal processes and productive
• Collaborate with various support teams to control potential risk and identification of issues
related to organizational products and services.
• Collaborate with the client project team in order to maintain a continuous knowledge of project
status and smooth service delivery.
• Ensure customer site readiness & prerequisites for new IT implementation.
• Assign project to partners and provide assistance & guidance.
• Monitor HPE Partner’s delivery progress
• Efficient implementation of 600+ installation deployments.
Customer Services Engineer

National Computer Services - Manama -
November 2005 to November 2009

Member of the project implementation team involved in setting up, support and repair of HP
servers, racks, backup tape drive.
• Maintaining seamless enterprise system infrastructure operations.
• Enhanced client satisfaction by effectively resolving issues and quality service delivery.
• Evaluating issues for effective technical support.
• Collaboration with the internal teams in resolving critical technical issues with potential
business impact.
• Report current status to the senior leadership team and other stakeholders to enable effective
decision making.
• Enhancing client satisfaction by effectively resolving issues and restore service operation.

Customer Support Engineer
Computer World - Manama -
September 2000 to November 2005

Support to end-user clients & individual customers on hardware and software. Support for banking
applications like Swift, Urbis, MR 2000 as well as technical support for Acer, HP- Compaq PCs &
• Comprehensive OS, applications, hardware configuration & support.


Associate Diploma in Electronic Engineering
University of Bahrain - Isa Town
1992 to 1995
Certificate in Electrical Technology
University of Bahrain - Isa Town
1990 to 1992

Microsoft Office,
Resource management, Team Player, Project


ITIL Foundation v3
Microsoft Certified Professional
Project Management Professional PMP

Last Resume Update February 27, 2019
Address Manama, Bahrain
Phone Number +97336189289

Contact Candidate