Muhammad Dessouqi
Age: 29 years old
Mobile: +971 56 775 5218
Email address: dessouqi@gmail.com
Location: Sharjah, United Arab Emirates

Summary

Multilingual professional with + 6 years of experience in diverse fields; driven into business need by code of discipline to overcome designated plans & expectations. Outgoing and detail-oriented contributor who's resilient to build and maintain professional relationship with deep sense of teamwork and cultural sensitivity.
Professional Experience

Media Executive, Middle East Media Services

Oct 2011 – Mar 2014 Cairo, Egypt
 Booking the commercial spots, handling the rotation of spots after/before and inside content.

 Keeping up with clients to make sure that booking orders go in parallel with the done deal.

 Monitoring and tracking airing reports in order to communicate missed spots with clients for reallocation.

Service Advisor, Al Hilal Bank

Aug 2017 – Present Sharjah, United Arab Emirates

 Clarifying information on given services and products.

 Research every issue comes up within financial transactions, providing solutions and alternatives.

. Seize the opportunities to sell products when they arise.

Contact Center Agent, Teleperformance

Sep 2014 – Feb 2017 Cairo, Egypt
 Identifying customer's needs by proper probing questions and assist them accordingly.

 Build sustainable relationships and engage customers by taking extra mile.

 Meeting quality assurance requirements and other key performance metrics.

Education
High Institute for Tourism & Hotels Oct 2005 – Nov 2009 Cairo, Egypt Bachelor's Degree in Tourism

Training

- Commercial Media Techniques, Middle East Media Services.

- Personal Banking Essentials, Al Hilal Bank.

- Emotional Intelligence, Teleperformance