JUSTINE KEVIN E. JALOS

#480 San Diego Street, Bancal, Meycauayan City Bulacan

Mobile: +973 3419 0890

Email: justinekevinj@gmail.com

CAREER OBJECTIVE

Looking for a Restaurant Supervisor job to provide superior customer service to guests, ensure compliance with health and safety rules and regulations, and supervise staff.

WORK EXPERIENCE

Team Leader | Wagamama Bahrain

October 2015-Present | Bahrain City Centre

• Provided guests with an exceptional dining experience and quality service.
• Answered questions about menu selections and suggesting menu items and add-ons to increase revenue.
• Handle all routine customer problems, ensuring all concerns were corrected and customers left satisfied.
• Responsible for training new employees for a fast paced, customer service focused environment.
• Responsible for delegating all closing tasks to fellow employees, and staying until all duties and tasks were completed.
• Recognized as a top performer and awarded ‘Employee of the Year’ 2015 & 2017.

Crew Member | Greenwich

September 2014-March 2015 | SM City San Lazaro

• Maintained serving standards and followed all regulations while performing duties.
• Serve customers quickly and properly in a polite and courteous manner.
• Work with other crew members to ensure that all guests are being helped
• Maintaining a clean and safe work environment.

ADDITIONAL SKILLS

• Food allergy knowledge
• Sanitation requirements
• Inventory management
• Safe food handling
• Ordering and invoicing
• Team leadership
• Customer service oriented
• Employee training and development

EDUCATION BACKGROUND      

• Bachelor Of Science In Hotel And Restaurant Management

April 2013 | Our Lady of Fatima University Valenzuela Campus

AWARDS RECEIVED

• National Finalist of Table Setting Competition | Chefs on Parade 2013
• National Finalist of Table Setting Competition | Chefs on Parade 2011

RELEVANT EXPERIENCE

Cost Control Clerk | Midas Hotel and Casino

June 28-September 29, 2012 | 2702 Roxas Boulevard Pasay City 1300 Philippines

• Assist in the monthly food and beverage inventories count and extension.
• Ensure proper storage and issuance of all food and beverage items.
• Cost all food and beverage items, input these costs into the point of sales system.
• Operation inventories and reconciliations.
• Price all food and beverage storeroom requisitions.

Waiter | Flavours of China

April 06-May 17, 2011 | SM The Block-Quezon City Branch

• Delivered food items in a professional and timely manner.
• Provided customers with checks and took payments.
• Cleaned tables and performed other task to assist servers.
• Answered guest questions about the menu & facility.

Waiter | Café Lorenzo

May 23-July 07, 2011 | 120 McArthur Highway, Valenzuela City

• Obtained food and drink orders and delivered them as presentation standards.
• Cleaned tables and performed other task to assist servers.
• Answered guest questions about the menu & facility.
• Provided customers with checks and took payments.

TRAINING AND SEMINARS ATTENDED

• Effective Team Leaders’ Guide to Teamwork and Team Building | BusinessCoach

March 09, 2018 | San Juan City, Metro Manila

• Integrated Pest Management Program | Orkin

February 29, 2016 | Wagamama Bahrain City Centre

• Good Food Safety Practices, Cross Contamination | Reza Hygiene

November 09, 2015 | Wagamama Bahrain City Centre

• System-Micros Fidelio Seminar | Hyatt Hotel & Casino Manila

September 05, 2010 | 1588 Pedro Gil Corner MH Del Pilar, Malate Manila

References available upon request.

I hereby certify that the above information mentioned is true and correct.

Justine Kevin E. Jalos