Technical support engineer

Having Fifteen Years of experience as a Network Engineer/system administrator and maintenance. Expertise in active directory administration and TCP/IP services administration .Expensively used windows performance monitoring tuning and backup tools. Good knowledge in volume management, software patch Administration, up-gradation and disk management. Sound familiarity Knowledge with Group policy and System policy. Configuration and managing of RAS and Dial-up Networking, network Switches and routers, windows, office, Antivirus.


Last Resume Update February 23, 2019
Address Dammam, Saudi Arabia
Phone Number +966508911731


Jeraisy Group
Technical support engineer / Network Support Engineer
Aug 2003 - Nov 2018

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches and any related networking equipment. Configure wide area network (WAN) or local area network (LAN) routers or related equipment. Document network support activities. Install and configure wireless networking equipment. Install new hardware or software systems or components, ensuring integration with existing network systems. Troubleshoot network or connectivity problems for users or user groups. Provide telephone support related to networking or connectivity issues. Test repaired items to ensure proper operation. Train users in procedures related to network applications software or related systems. Install and configure users pc and connecting to the network Configuring e-mail , internet , Oracle and all other business related apps. Solve any PC or Network related issues. LAN Printer & Scanner installation and configuration. User based secure Files Sharing and security configuration with responsibilities. Designing Software AutoCAD, pCon, Nurses and Steelcase designing software installation, configuration and customization. Antivirus Server installation and client configuration for secure network. Active Directory users update for branch level and report of use. Monitoring traffic is one of the key responsibly for smooth and productive network, so monitoring all traffic and analyzing productivity.


Europeian University of lefke - Turkey
Bachelor of Science (B.Sc.) in Computer Engineering
Oct 1998 - Feb 2003

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