Service Controller

at Rentokil Initial PLC
Location Jeddah, Saudi Arabia
Date Posted June 22, 2021
Category Management
Job Type FULL_TIME

Description

 

Rentokil Initial Plc is a FTSE 50 global leader in support services, operating in c.80 countries and employing around 40,000 people.Voted a Management Times top 25 most admired company, we’re a business services company known for protecting people and enhancing lives worldwide.

 

Job Description:

 

  • Ensure, via service technicians, that our contractual SLA’s to our clients are being met

 

  • Ensure client requests for information are routed to the relevant member of staff to deal with them as They are received

 

  • Dealing with incoming service related enquiries

 

  • Update daily KPI figures on the shared drive

 

  • Ensure iCABS is up to date with the correct customer information and specification

 

  • Provide information and post forms to the field teams as and when requested

 

 

 

 

  • Ensure all service visits by technicians are allocated correctly

 

  • Ensure, via service technicians, that our contractual obligations to our clients are met

 

  • Dealing with incoming service related telephone, email or post enquiries

 

  • Check service technicians work lists and activity

 

  • Processing on any sales paperwork jobs, service additions/deletions onto the system.

 

  • Re-allocation of service areas to cover absence and holidays

 

  • Send out renewal notices to customers in advance of expiry dates

 

  • Provide information and post forms to the field teams as and when requested

 

  • General admin,clerical and filing duties

 

  • Other Ad hoc duties as and when required to support the Branch/Service Manager & Team Leaders

 

-Requirements:

 

 

Office based administrative skills.

 

Fluent in English (reading, writing & spoken).

 

Willing to undertake ongoing development.

 

Ability to work flexibly.

 

Computer skills and knowledge or Google Suite.

 

 

-Benefits:

 

 

Competitive Salary and attractive bonus scheme

 

Working for an International brand

 

In house training provided

 

Internal growth and promotion

 

Interested candidates can send their CV

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