Room Service Order Taker

at Rotana Hotels & Resorts
Location Dubai, United Arab Emirates
Date Posted July 30, 2021
Category Customer Care



Job Description

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.


As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:


  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
  • Ensure proper appearance and grooming while on duty
  • Answer the Room Service telephones, if and when required
  • Make himself / herself familiar with all relevant issues concerning the Room Service
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
  • Flexible to work in other areas when required by the immediate supervisor
  • Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time



Education, Qualifications & Experiences



You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.


Knowledge & Competencies



The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:


Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus




Interested candidates can send their CV

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