Avaya System Administrator

at Saudi Recruit
Location Jeddah, Saudi Arabia
Date Posted March 15, 2019
Category Computer & IT
Job Type FULL_TIME
Work Hours Day

Description

We are currently seeking several Avaya System Administrator to work in an IT Company in Jeddah.

 

Task and responsibilities in this role include, but are not limited to the following:

  • Responsible for day to day adds, moves, changes, and user troubleshooting.
  • Resolving issues with the Avaya systems on site
  • Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
  • Responds to escalated incidents and service requests from Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities
  • Monitors ticket queues to ensure customer tickets and service requests are promptly addressed.
  • Promptly responds to all critical/high and/ or incidents or service requests and resolves within service level targets and/or scheduled time frames.
  • Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
  • Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center
  • Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
  • Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed.

 

Interested candidates can send their CV

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